Terms and Conditions
Solved Marketing Ltd
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the solvedmarketing.co.uk website (the “Service”) operated by Solved Marketing Ltd (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of these Terms then you may not access the Service.
1. Service Purchases and Ordering
1.1 You are encouraged to familiarise yourself with your rights under the Sale of Goods Act 1979, Unfair Contract Terms Act 1977, and the Consumer Rights Act 2015.
1.2 Services are offered on a project basis or through ongoing retainers.
1.3 To purchase services, you may be required to provide payment information including bank details or credit card information.
1.4 You represent and warrant that: (i) you have the legal right to use any payment method provided; and (ii) all information supplied is true, correct and complete.
1.5 By submitting payment information, you grant us the right to provide this information to third parties for payment processing purposes.
1.6 We reserve the right to refuse or cancel any order for reasons including but not limited to: service availability, pricing errors, suspected fraud, or other legitimate business reasons.
1.7 A 50% non-refundable deposit is required for all project work, with the balance due upon completion.
2. Service Availability and Accuracy
2.1 We continuously update our service offerings. Services may be mispriced, described inaccurately, or temporarily unavailable.
2.2 We do not guarantee the accuracy or completeness of all information, including prices, specifications, or availability.
2.3 We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
2.4 Any service offering does not constitute a legally binding offer until confirmed by us in writing.
3. Promotions and Special Offers
3.1 Any contests, sweepstakes, or other promotions made available through the Service may be governed by separate rules.
3.2 If promotional rules conflict with these Terms and Conditions, the promotional rules shall take precedence for that specific promotion.
3.3 All promotional terms are independent of this agreement and subject to their own specific conditions.
4. Payment Processing and Billing
4.1 Payment must be made by bank transfer on the date of invoice being issued unless otherwise agreed.
4.2 You must provide accurate and complete billing information including full name, address, telephone number, and valid payment method information.
4.3 By submitting payment information, you authorise us to charge all applicable fees to your chosen payment method.
4.4 All project deposits and setup fees are non-refundable unless expressly agreed otherwise in writing.
5. Intellectual Property Rights
5.1 Until full payment is received, all website designs, content, and intellectual property remain the exclusive property of Solved Marketing Ltd.
5.2 Upon full payment, clients receive full ownership rights to their completed website and associated materials.
5.3 Our branding, proprietary processes, methodologies, and systems remain our intellectual property and may not be copied, reproduced, or redistributed without written permission.
5.4 The Service and its original content, features, and functionality are protected by copyright, trademark, and other UK and international laws.
5.5 Our trademarks and trade dress may not be used without prior written consent.
6. Copyright Policy and Infringement Claims
6.1 We respect intellectual property rights and respond to legitimate infringement claims.
6.2 Copyright infringement claims must be submitted in writing to hello@solvedmarketing.co.uk with detailed information including:
- Your contact details
- Identification of the copyrighted work
- Location of the allegedly infringing material
- A statement of good faith belief that use is unauthorised
- A statement that the information is accurate and you are authorised to act
6.3 We may remove allegedly infringing content pending investigation.
6.4 False claims may result in liability for damages and costs.
7. Third-Party Services and Links
7.1 Our Service may contain links to third-party websites or services not owned or controlled by us.
7.2 We have no control over and assume no responsibility for third-party content, privacy policies, or practices.
7.3 We are not liable for any damage caused by or in connection with third-party services.
7.4 We strongly advise reading the terms and privacy policies of any third-party services you visit.
7.5 We are not responsible for third-party platform changes (Google, Meta, domain providers, etc.) that may affect your services or performance.
7.6 We do not manage third-party merchant accounts (Stripe, PayPal, etc.) unless specifically agreed. Integration support may require account access and additional charges.
8. Website Hosting and Technical Services
8.1 Website hosting is provided as an ongoing service requiring monthly payment.
8.2 Non-payment may result in immediate suspension and potential permanent removal from our servers.
8.3 We are not obligated to provide backups or restoration files unless these services have been separately contracted and paid for.
8.4 SSL certificates are provided and managed by us unless alternative arrangements are made.
8.5 Technical support is subject to our current service agreements and may be chargeable depending on the nature of the request.
9. Data Protection and Privacy
9.1 We process personal data in accordance with UK GDPR and our Privacy Policy.
9.2 You consent to the collection, storage, and processing of your personal data for legitimate business purposes including service delivery, marketing, and credit control.
9.3 Your data may be shared with trusted third parties for payment processing and service delivery purposes.
9.4 You have rights regarding your personal data as outlined in our Privacy Policy.
10. Service Termination and Suspension
10.1 We may terminate or suspend your account immediately for breach of these Terms, non-payment, or suspected illegal activity.
10.2 You may terminate services by following the procedures outlined in our Terms of Service.
10.3 Upon termination, your right to use the Service ceases immediately.
10.4 All payment obligations and intellectual property provisions survive termination.
11. Disclaimers and Warranties
11.1 The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.
11.2 We do not warrant that the Service will be uninterrupted, secure, or error-free.
11.3 We do not guarantee that defects will be corrected or that the Service is free from viruses or harmful components.
11.4 You use the Service at your sole risk.
12. Limitation of Liability
12.1 Except for death or personal injury caused by our negligence, our liability is limited to reasonably foreseeable losses resulting from our breach.
12.2 We shall not be liable for any indirect, incidental, special, consequential, or punitive damages including but not limited to loss of profits, data, business, markets, savings, income, reputation, or economic loss.
12.3 Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.
12.4 Nothing in this Agreement excludes our liability for death or personal injury resulting from negligence.
13. Indemnification
13.1 You agree to defend, indemnify, and hold harmless Solved Marketing Ltd and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:
- Your use of the Service
- Your breach of these Terms
- Your violation of any law or third-party rights
- Content or materials you provide
14. Dispute Resolution
14.1 We aim to resolve complaints quickly and fairly through direct communication.
14.2 Any complaints should be submitted in writing to hello@solvedmarketing.co.uk.
14.3 If informal resolution is unsuccessful, disputes shall be resolved through the English court system.
14.4 Both parties agree to attempt good faith negotiation before pursuing legal action.
15. Governing Law and Jurisdiction
15.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
15.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.3 If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.
16. General Provisions
16.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.
16.2 These Terms constitute the entire agreement between us regarding the Service and supersede all prior agreements.
16.3 Our failure to enforce any provision shall not be considered a waiver.
16.4 No amendment or modification shall be effective unless in writing and signed by both parties.
17. Changes to Terms
17.1 We reserve the right to modify or replace these Terms at any time at our sole discretion.
17.2 Material changes will be communicated with at least 30 days’ notice where reasonably practicable.
17.3 Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
17.4 If you do not agree to new Terms, you must stop using the Service.
18. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@solvedmarketing.co.uk
Phone: +44 (0) 1923 462 616
Website: https://www.solvedmarketing.co.uk
Last updated: 1/4/2025